Of course, contact our customer service agent, provide your shipping details and we are going to pack and ship your item on the same day.
The orders within the US are delivered within 3-4 days. All orders are ship with either USPS or FedEx.
Yes. Absolutely, you have 30 days to return the item.
We have 14 days to return the money from the moment the device reaches us. We do our best to make this happen as fast as possible. In most cases it takes only a few days.
If you are unable to access the Internet after crossing the border, try to turn off and on your device. This will speed up login to the new GSM network.

First, make sure that the Internet data transfer is turned on.
In the bottom of the screen there should be an icon which symbolizes enabled access to the Internet via the GSM network. When the data transfer is disabled or unavailable the icon will be gray. To activate the data transfer, tap and hold the icon. It will change to green.

To connect to a WiFi network, choose “Settings” from the menu and then “WiFi”. From the available list, select the network you want to connect to and then in the dialog box type the required network password. If the home network has a security setting in the form of a password, make sure that you have entered the correct password. Remember that the password may be case-sensitive.

Click on the WiFi icon on the main screen. Once it is activated, you can setup a WiFi network. Choose from the list of available networks that you want to connect to. If the network requires a security key, enter it and confirm it by pressing “OK”. Vasco automatically stores the network to which it is connected and the password needed for log in.

Make sure that the WiFi module is turned on and then go to “Vasco Settings“, select the tab marked “WiFi configuration“. You will see a list of available networks. After clicking on the selected network a window will appear to enter the password. Enter the password and confirm by clicking “OK”.

Your Vasco number is located inside the box, on the protective case or under the battery cover. It usually starts with the digits 372 or 00372.

Restoring the factory settings may cause some applications to stop working and you will need to return the unit to the manufacturer. Therefore, we recommend not to do so.

A factory reset will erase all the settings defined by the manufacturer, these settings are necessary for the proper operation of the device. Therefore, we warn you against performing this action. After restoring the factory settings, most functions of the translator will not function properly, so you should contact the customer service. Contact number: [+1 646 358 3035]

To check for updates, connect to a WiFi network. Then from the main menu, select “Vasco Settings” and “Check for updates“.
The Vasco Translator menu can be accessed by pressing the menu button. After clicking “Check for updates” the “Download updates” will appear, you can continue or postpone the operation for later.
If you choose to continue, follow the instructions that appear on the screen. In the case when there are no new versions of the software available, you will see the message “No updates required“.

If you accidentally changed the language of your device to a completely foreign one, please contact us using the form on the website or by telephone.

This problem can only occur in the older generation of translators: 2.0 Vasco and Vasco Traveler. The device requires you to download and install an update. You will need a computer with Internet access and a USB cable connected to the Translator.
This method works only on computers with a 64-bit operating system. Follow these guidelines:

  1. Download the file by clicking the link https://onway.pl/vasco/updates/extInstaller/, or copy and paste it into your browser.
  2. Unzip the file “extInstaller” by clicking on it twice.
  3. Click “Install”
  4. In the new browser window, click “Start update”.
  5. Connect your device to your computer using the USB cable supplied.
  6. After upgrading you’ll see the message “Success”, you can close the window and disconnect the device.

In case of failure, please contact technical support.
Contact Number: [+1 646 358 3035]

First, check the volume level by pressing the “Volume +”. If it is set correctly, make sure that the function of pronunciation is available for that language in your translator. If both of these conditions are met and the device still does not pronounce the translation, please contact us: by phone, e-mail or using the form. CONTACT

The Vasco Translator contains a counter of the performed translations. On this basis, you can roughly estimate how many sentences you can translate. The factory charge is usually sufficient to translate approximately 5,000 sentences. If you want to check the funds available in your account, please contact us. CONTACT

To top-up the SIM card purchase a top-up on our site. You will be guided step by step through the process of recharging the SIM card.

Absolutely! The Vasco device has two SIM card slots. One is for our factory SIM card and the other can be used for your own SIM card. Remember, that using your own SIM card abroad can incur additional fees for the service.

All translators of Vasco Electronics speak with a British accent.

All Vasco devices translate whole sentences. The only exception is the Vasco Dictionary, which is a dictionary. In the Vasco Dictionary you will find a lot of words and phrases, but it will not translate whole sentences.

Most of our equipment fits in your pocket. Available sizes of individual products can be found in the technical specifications of each device.

In most cases, yes. However, the electronic translator is not a substitute for a live interpreter. To increase the maximum efficiency of the electronic translator you should use shorter sentences and simpler formulations. Such actions will eliminate about 95% of potential errors.

Vasco devices require access to the Internet, however, they are equipped with SIM cards which enable a connection via a GSM network all around the world. In this way, the user no longer needs to worry about access to the Internet and can use the device with ease.

Translators can translate whole sentences, even the more complex ones. Dictionaries translate single words.

All translators of Vasco Electronics speak with a British accent.

The price per MB transfer varies by which country you are located. The price list for connections is available HERE.

If you want to check the status of your account, select “Account Balance” from the main menu and enter the phone number in the appropriate field.
The second method is to use the phone. Select the number 099 and connect. You will see the phone number and current account balance.

Vasco Traveler operates worldwide. However, the built-in language translator may not work in certain countries in Africa or Oceania. The countries in which Vasco translator functions are marked on the map on the product subpage, in the Connectivity section.

If you want to speed up the location search based on satellites, make sure that the GPS function is enabled, and the WiFi module is turned off.